KinderCure Privacy Policy

At KinderCure, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and protect your data when you interact with our clinic, services and website. By accessing our services, you agree to the terms outlined in this policy.

1. Types of Data We Collect

We collect various types of personal information to provide high-quality care and services. These include:

Contact Information: Name, phone number, email address and residential address.
Health Information: Medical history, current medical conditions, immunisation records and other relevant data for appropriate care.
Payment Information: Billing details such as credit card numbers or UPI IDs used to process payments.
Technical Data: Information like IP addresses, browser types and usage patterns when you visit our website.

We ensure that all data is collected with your consent and used only for the purposes described in this policy.

2. How We Use Your Data

The personal information we collect is used for:

Providing paediatric care and medical consultations.
Scheduling appointments and managing patient records.
Processing payments and sending invoices.
Communicating with you about health services, updates and reminders.
Improving the quality of our services based on user feedback.
Analysing website performance and usage patterns to enhance user experience.

CCTV Surveillance: Please note that common areas within the clinic are under CCTV surveillance for the safety and security of our patients, visitors and staff. Footage is stored securely and accessed only by authorised personnel.

Call Recording: All calls to our clinic phone numbers are recorded for quality assurance and training purposes. This helps us ensure that we consistently deliver the highest standard of patient care.

3. Sharing Your Data with Third Parties

We may share your personal information with trusted third parties who assist us in delivering services, including but not limited to:

Diagnostic labs for pathology tests and reports.
Technology providers who help maintain our systems and ensure smooth functioning.
Payment processors for secure transactions.

These third parties are required to comply with applicable data protection laws and are bound by strict confidentiality agreements. We do not sell or disclose your personal information to unauthorised parties.

4. Data Security Measures

We employ industry-standard security measures to protect your personal information, including:

Encryption of sensitive data during transmission and storage.
Mobile Device Management (MDM): All our systems have Mobile Device Management (MDM) software installed to ensure that any healthcare data is managed securely.
Staff Training: Our staff are extensively trained to handle sensitive healthcare data in compliance with the highest standards of medical data privacy.
Secure servers to store your information.
Firewalls and anti-malware systems to prevent unauthorised access.
Regular system updates to maintain data integrity.

Despite these measures, no system is entirely foolproof. Should any data breach occur, we will inform you promptly and take all necessary steps to mitigate the impact.

5. Data Retention

We retain your personal data for as long as necessary to provide our services or as required by law. Once your information is no longer needed, it will be securely deleted or anonymised.

Retention Periods:

Health and medical records: Retained for the duration of the patient relationship and as required by medical regulations.
Payment data: Retained for the period needed to process payments and comply with accounting rules.
CCTV footage: Retained for a reasonable period, after which it is deleted unless required for specific security purposes.

6. Your Rights

You have certain rights in relation to your personal data:

Right to Access: You can request access to the personal data we hold about you at any time.
Right to Rectification: If any data we hold is inaccurate or incomplete, you may request corrections.
Right to Deletion: You may request the deletion of your personal data, provided it's no longer necessary for the purposes it was collected or required by law.
Right to Withdraw Consent: You can withdraw your consent for us to use your personal information at any time. However, this may limit our ability to provide certain services.

If you wish to exercise any of these rights, please contact us at contact@kindercure.clinic.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience, improve site performance and personalise content. Cookies are small data files that store information about your interactions with our site.

Types of Cookies:

Essential Cookies: Necessary for the functioning of the website (e.g., login sessions).
Analytics Cookies: Used to analyse traffic and website usage patterns.
Personalisation Cookies: Help tailor content based on your preferences.

You can manage your cookie preferences or disable cookies entirely via your browser settings. Disabling cookies may affect certain functionalities of the website.

8. Data Transfer

In the event that any of your data needs to be transferred internationally, we ensure that it is done securely and in compliance with applicable data protection regulations.

9. Children's Privacy

We are especially committed to safeguarding the privacy of children's data. Any personal data collected about children will only be used for the purpose of medical care and will not be shared with any third parties without explicit parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version of the policy will always be available on our website.

Last Updated: Oct 19, 2024

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@kindercure.clinic
Phone: +91-767-825-2448

We are committed to responding to your inquiries in a timely and professional manner.